VIVA SaaS
Contact information
https://www.vivacityapp.com
sales@vivacityapp.com
Service Type (Self-reported)
Mini Program Development Template-Based Solutions Consulting
Countries/Regions Served
Australia United Kingdom
Industries Served
Catering Transportation
About (Self-reported)
Company Overview VIVA (Vivacity) is a London-based Weixin ecosystem specialist, dedicated to building end-to-end Weixin solutions for overseas hospitality, F&B, student accommodation, real estate, and international travel brands looking to enter and grow in the Chinese market. Over the past 8 years, we have delivered 50+ Weixin Mini Program projects for a global portfolio of clients across the UK, Europe, and Australia — including five-star hotel groups, luxury cross-border rail operators, established restaurant brands, and leading UK student accommodation providers. Core Service Capabilities Custom Mini Program Development — bespoke builds and modular SaaS solutions Weixin Pay & Cross-Border Payments — full integration and reconciliation Weixin Customer Service — bilingual EN/ZH live chat and messaging Systems Integration — deep connections with 30+ leading CRM, PMS, and booking platforms Content & Marketing Operations — Official Accounts, Channels (视频号), KOL partnerships, marketing automation Membership & Data — loyalty programs, analytics, and user growth strategy Why VIVA Focused exclusively on overseas brands — 8 years of experience translating Western brand standards into the Chinese digital ecosystem, with deep understanding of cross-cultural communication and localisation No China entity required — clients can launch and operate without setting up a Chinese company or local team; VIVA handles Weixin verification, hosting, content moderation, and ongoing compliance End-to-end delivery — strategy, UI/UX design, development, and ongoing operations under one roof Global client network — trusted by leading brands across London, Europe, and Australia in multiple verticals Industries Served Hotels & Resorts · Restaurants & F&B Chains · Student Accommodation · Real Estate · International Rail & Travel Operators

Client Case

Case Study: UniLodge Australia

Service TypeTemplate-Based Solutions
Service Duration09/25/2025 - Present

UniLodge, a leading Purpose-Built Student Accommodation (PBSA) operator in Australia and New Zealand, needed a centralized Weixin platform to digitize its massive property portfolio. The goal was to overcome cross-border information barriers, streamline bookings for Chinese students, and efficiently manage multiple sub-brands and complex tenancy rules. [Capabilities & Core Outputs] VIVA engineered a comprehensive Weixin booking ecosystem featuring: Dynamic UI Architecture: Automatically adapting visual themes to match various UniLodge sub-brands. Advanced Tenancy Logic: Flawlessly handling complex variables like tiered pricing and flexible lease dates. Streamlined Acquisition: A frictionless, multi-step localized booking funnel routing high-quality leads directly to overseas leasing teams. Centralized CMS: Deployed the VIVA dashboard for real-time, multi-city inventory and content management. [Business Outcomes] The platform successfully translated a complex cross-border property matrix into an intuitive, localized interface. By significantly reducing international decision-making friction, it created a highly efficient lead-generation loop. UniLodge can now effortlessly capture high-intent Chinese leads while maintaining complete, centralized operational control over their Weixin digital ecosystem.

Weixin Mini Program case for UniLodge Australia
Weixin Mini Program case for UniLodge Australia
Weixin Mini Program case for UniLodge Australia